Return Policy Page

**Electric Station Returns Policy**

At Electric Station, we strive to ensure your satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we offer a hassle-free returns policy to make the process easy for you.

**Return Eligibility:**

- Items must be returned within 14 days of the purchase date.

- The item must be unused, in its original packaging, and in the same condition as when you received it.

**Non-Returnable Items:**

- Items marked as final sale or non-returnable.

**Return Process:**

1. Contact our customer service team to initiate the return process. Please provide your order number and details about the item you wish to return.

2. Our team will guide you through the return process and provide you with a return shipping label if applicable.

3. Pack the item securely in its original packaging, and include any accessories or documentation that came with it.

4. Ship the item back to the address provided by our customer service team using a trackable shipping service. Please ensure that the return package is adequately insured.

**Refund or Exchange:**

- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

- If approved, refunds will be processed to the original method of payment within [number] business days.

- Exchanges are subject to product availability. If the item is not available, a refund or store credit will be issued.

**Damaged or Defective Items:**

- If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as per our policy.

**Return Shipping Costs:**

- Return shipping costs may be covered by the customer unless the return is due to an error on our part or a defective/damaged item.

0116 3191313

Please note that this returns policy is subject to change, and any updates will be communicated on our website or through official communication channels.

Thank you for choosing Electric Station. We appreciate your business!


We are an LED lighting specialist based in the UK. We supply a broad variety of LED products for lighting professionals as well as end users.

Our responsibilities do not stop at a just a sale, we offer an unrivalled after sales and free technical support service.

Electric Station Ltd isn't just your average Leicester shop; it's a haven for all things security and smart living. Whether you're a homeowner seeking peace of mind or a business owner prioritising safety, Electric Station Ltd has the tools and expertise to make your vision a reality.

Cutting-Edge Security:

Crystal-Clear CCTV: Keep a watchful eye with cutting-edge CCTV systems from renowned brands like QVIS, HIKVISION , and DAHUA . From discreet indoor cameras to weatherproof outdoor models, Electric Station Ltd has the perfect solution for every corner.

Fortress-Grade Burglar Alarms: Deter intruders and safeguard your valuables with top-of-the-line burglar alarms from Scantronic and AJAX. Electric Station Ltd offers wired and wireless options, ensuring your property remains protected around the clock.

Life-Saving Fire Alarms: Don't leave safety to chance. Electric Station Ltd provides reliable fire alarm systems from Fike and CTec, ensuring swift response and early warning in case of emergencies.

Beyond Security: Illuminating Your World:

Electric Station Ltd isn't just about keeping you safe; it's about making your space shine. Explore their extensive range of LED lighting solutions from NETLED and Redarrow. From energy-efficient down lights to vibrant accent lighting, they have everything you need to create the perfect ambience.

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